FAQs

Panda Pack coordinates packaging, branding & print production, and fulfilment & distribution for retail groups, restaurant chains, forecourts and other multi-site businesses. We manage production, rollouts and delivery across multiple locations, acting as a single point of coordination. We also offer an online shop supplying everyday business essentials as a value-added service.

We typically work with artwork and designs supplied by our clients or their agencies. Our role is to manage sourcing, production and consistency across all materials. If design support is needed, this can be discussed on a case-by-case basis.

Yes. Coordinating delivery across multiple outlets is a core part of what we do. We plan and manage rollouts to ensure each location receives the correct materials at the right time.

Yes. We coordinate nationwide distribution through trusted courier partners and will confirm delivery options and timelines based on your specific requirements.

The Online Shop offers everyday business essentials such as office & stationery, canteen & catering, cleaning & janitorial, packaging and forecourt supplies. It is designed as a convenient, value-added service for clients who want to source operational items alongside their packaging and fulfilment needs.

Bulk or volume-based pricing can be discussed depending on order size and frequency. Please contact us to discuss your requirements so we can advise on the best pricing structure.

Our returns policy depends on the type of product ordered. Full details are outlined in our Returns Policy. If you have a question about a specific order, please contact us directly.

Custom or branded items are produced specifically for your business and may not be eligible for return. Please contact us if you have any concerns regarding your order.

Yes. Certain services and custom orders are handled directly by our team. Please contact us to discuss your requirements.

You can contact our team via the Contact page or email us directly. We prioritise clear communication and will guide you through the process from start to finish.

Accounts queries - accounts@pandapack.co.za

Stock availability - keegan@pandapack.co.za

General enquiries - info@pandapack.co.za